T's & C's Privacy Policy

Terms and conditions

  • This website is governed by the laws of England, Northern Ireland, Scotland and Wales and you agree that any dispute will be resolved in the courts of the United Kingdom.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • All bears must be paid for when they are ordered from the website. I do not offer a layaway service.
  • Please provide your home address, delivery address (if different) your email address, and telephone and fax numbers. Please refer to my privacy policy on how these will be used and stored.
  • My preferred method of payment is PayPal or Bank Transfer. I am however able to take credit cards over the phone.
  • Bears will be posted on receipt and clearance of payment.
  • Delivery and insurance will be charged at cost unless otherwise stated and will be by Royal Mail Special Delivery, Parcel force or Insured International Post. I will never mark the value down for customs, please don't ask.
  • I am currently not taking on any commission work in 2018.
  • For specially commissioned bears I reserve the right to consider the order as cancelled if payment or contact is not made within 7 days of the date of completion of the bear.
  • For specially commissioned bears I reserve the right to substitute a mohair or other fabric for one of equivalent quality and of a similar colour or style if the original is unavailable.  I will discuss this with you at the time of you placing your order. If you order a bear or other animal made to your special requirements (a one of a kind bear) please state the exact description of the bear /animal in writing, this helps to avoid any confusion and becomes legally binding
  • If you are in anyway dissatisfied with your bear (or friend) please contact me immediately and I will endeavour to put this right for you, if you are still unhappy you should return your bear to me within fourteen days of receiving it for a full refund less postage. This applies to all items sold over this website but does not include bears or other specially commissioned creations made to your own requirements. When returning a bear you must arrange insurance and make sure that a signature is required, please retain proof of posting.
  • You can find a summary of the Consumer Rights Regulations here: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
  • You can find a summary of the Trading standards laws on www.tradingstandards.gov.uk.
  • This website uses cookies to monitor browsing preferences.
  • Please do not copy, reproduce any of the website content without express written permission.
  • Company Address:
  • Shantock Bears, 14 Southend Lane, Northall, Dunstable, Beds, LU6 2EX. Telephone: 077 627 49 104.

Copyright 2002-2018 Shantock Bears

Privacy Policy

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